Refund policy
Refund and Return Policy
Scorpion Butterfly Publications offers both digital products and physical books. Because these products are delivered differently, our refund and return procedures vary by product type.
Digital Products
Digital products, including ebooks, PDFs, companion guides, printables, and other downloadable content, are generally non-refundable once the digital product has been delivered or made available for download.
If you experience a technical problem accessing or downloading a digital product, please contact Scorpion Butterfly Publications so we can help resolve the issue.
If a digital product was purchased in error, was delivered incorrectly, or cannot be accessed because of a technical issue, please contact us as soon as possible so we can review the situation and determine an appropriate resolution.
Nothing in this policy limits any refund or consumer rights that cannot legally be waived under applicable law.
Physical Books
Physical books are not eligible for returns simply because a customer changes their mind.
If a physical book arrives damaged, defective, or incorrect, please contact Scorpion Butterfly Publications within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos showing the damage or defect, when applicable
We will review the issue and, when appropriate, provide a replacement, refund, or another appropriate resolution.
Order Cancellations
Physical Books
Physical book orders may be canceled within 15 minutes of purchase, provided the order has not already been fulfilled. Once the cancellation window has passed, the order cannot be canceled.
Once a physical book order has shipped, it cannot be canceled. If the order has already shipped and there is an eligible issue with the item, please follow the physical-book return procedure described above.
Digital Products
Digital product orders may be canceled within 15 minutes of purchase, provided the order has not already been fulfilled. Once a digital product has been delivered or made available for download, cancellation or refund may not be available, subject to applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your physical book when it arrives and contact us promptly if you receive an item that is damaged, defective, or different from what you ordered.
Do not return an item without contacting Scorpion Butterfly Publications first. We will provide return instructions if a return is necessary.
Refunds
If a refund is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider, bank, or credit card company.
Return Shipping
If a physical-book return is approved because the item arrived damaged, defective, or incorrect, Scorpion Butterfly Publications will provide instructions regarding return shipping.
Customers are responsible for return shipping costs for any return that is not due to a damaged, defective, or incorrect item, if such returns are offered for a particular product.
Questions About Refunds or Returns
If you have questions about a refund, return, damaged item, defective item, or digital-product access, please contact Scorpion Butterfly Publications using the contact information provided on this website.